Privacy Policy of MedSUN Pvt Ltd

MedSUN Pvt Ltd (“MedSUN”, “we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information you provide when using our website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

Information you voluntarily provide, including:

  • Full name
  • Company or organization
  • Job title
  • Email address
  • Telephone number
  • Postal address
  • Information submitted through enquiry or contact forms
  • Information provided when requesting quotations, demonstrations, product information, technical support, or service appointments

Technical Information

When you visit our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Pages visited
  • Date and time of access
  • Referring website
  • Website usage statistics

2. How We Use Your Information

We use your information to:

  • Respond to enquiries and requests.
  • Provide quotations and product information.
  • Process service and support requests.
  • Improve our products and services.
  • Improve website functionality and user experience.
  • Communicate important updates.
  • Send newsletters or marketing communications where permitted by law.
  • Maintain security of our website.
  • Comply with legal and regulatory obligations.

3. Cookies

Our website may use cookies and similar technologies to:

  • Improve website performance.
  • Remember user preferences.
  • Analyse website traffic.
  • Understand how visitors use our website.

You may disable cookies through your browser settings; however, some website features may not function properly.

4. Sharing of Information

MedSUN Pvt Ltd does not sell or rent your personal information.

We may share your information with:

  • Manufacturers whose products we distribute, where necessary to provide quotations, warranty support, installation, maintenance, or technical assistance.
  • Service providers who assist us in operating our website or business.
  • Government authorities where disclosure is required by applicable laws or legal processes.
  • Professional advisers such as auditors, legal advisers, or accountants where necessary.

All such disclosures are limited to information necessary for the intended purpose.

5. International Data Transfers

As an authorized distributor of international medical equipment manufacturers, your information may occasionally be shared with manufacturers or service providers located outside the Republic of Maldives for the purpose of providing technical support, warranty services, product registration, or after-sales service.

Reasonable safeguards will be implemented to protect your information during such transfers.

6. Data Security

We implement appropriate administrative, technical, and organizational measures to protect your personal information against:

  • Unauthorized access
  • Loss
  • Misuse
  • Disclosure
  • Alteration
  • Destruction

While we strive to protect your information, no method of electronic transmission or internet storage can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfil the purposes described in this Privacy Policy.
  • Meet contractual obligations.
  • Comply with applicable legal, accounting, and regulatory requirements.
  • Resolve disputes and enforce our agreements.

8. Your Rights

Subject to applicable law, you may have the right to:

  • Request access to your personal information.
  • Request correction of inaccurate information.
  • Request deletion of your personal information.
  • Object to certain processing activities.
  • Withdraw consent where processing is based on consent.
  • Request a copy of your personal data.

Requests may be submitted using the contact information provided below.

9. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, security, or content of external websites. We encourage users to review the privacy policies of any third-party websites they visit.

10. Children's Privacy

Our website is intended for healthcare professionals, healthcare institutions, suppliers, and business partners. We do not knowingly collect personal information from children under the age of 18.

If we become aware that such information has been collected, we will take reasonable steps to delete it.

11. Marketing Communications

If you subscribe to receive newsletters or marketing communications, you may opt out at any time by:

  • Clicking the unsubscribe link in our emails, or
  • Contacting us directly.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements.

The updated version will be posted on this page with the revised Effective Date.

13. Contact Us

If you have any questions regarding this Privacy Policy or the handling of your personal information, please contact:

MedSUN Pvt Ltd

  • Email: info@medsunmaldives.mv
  • Telephone: +960 7719820
  • Address: H.Sisil Hiyaa 20071, Majeedhee Magu, Male', Republic of Maldives

Consent

By accessing and using the MedSUN Pvt Ltd website, you acknowledge that you have read, understood, and agreed to this Privacy Policy.